Shippping Policy

Shipping & Delivery Policy

1. Shipping Costs We are pleased to offer Free Shipping on all orders worldwide. We believe in transparent pricing, so the price you see is the price you pay.

2. Order Processing Time

• Processing: Please allow 1-2 business days (excluding weekends and holidays) for our team to pack and dispatch your order.

• Dispatch: Orders are typically processed promptly. Once your order leaves our warehouse, you will receive a shipment confirmation email with your tracking number.

3. Estimated Delivery Times We partner with premium carriers to get your device to you as quickly as possible.

Please Note: These are estimated transit times. Actual delivery may vary slightly due to customs clearance, carrier delays, or unforeseen weather conditions.

4. Customs, Duties & Taxes (Transparency is key for international shipments)

• Sales Tax: We do not charge sales tax or VAT at checkout.

• USA Orders: Great news for our US customers: orders under $800 USD typically enter the USA duty-free.

• International Import Duties: For orders shipping to other countries, import duties, taxes, and customs fees may be charged once the parcel arrives at its destination. These charges are determined by your local customs office and are the responsibility of the recipient.

5. Tracking Your Order Stay updated every step of the way. Once your order ships, you will receive an email with a tracking link. You can track your package directly via our website or the carrier's portal.

6. Lost or Damaged Items We pack every order with care, but accidents can happen during transit.

• Damaged: If your package arrives damaged, please contact us within 24 hours of delivery.

• Contact Us: Please email us at  support@drpex.com with your order number and photos of the damaged item/packaging. We will resolve this for you immediately.