Direct answer: Device exterior care and cartridge sterility are separate. Follow the exact model's product information for external care, keep liquids away from electrical openings, and discard every used cartridge rather than attempting to clean or reuse it.

External device-care boundary

  • Power the device off and disconnect it from charging before external inspection.
  • Keep the housing, controls, cable, and charging port free from visible residue and moisture.
  • Do not immerse the device or allow liquid to enter the motor, battery, display, controls, or charging port.
  • Do not open the housing or service sealed electrical components.

Cartridges are single-use components

Cleaning the device exterior does not sterilize a cartridge. Do not wash, soak, disinfect, repackage, share, or reuse a cartridge. Confirm the exact device model and compatible cartridge family before installing a new replacement.

Inspect before storage

Do not store or charge a device with visible damage, unusual heat, odor, swelling, port discoloration, or suspected liquid intrusion. Collect photos and contact support instead of attempting a home repair.

Open the Device Care and Troubleshooting Hub for symptom checks and repair boundaries.

Confirm cartridge compatibility by model before ordering replacements.

This article covers product ownership and hygiene boundaries, not a treatment or sterilization protocol.

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